RETURNS POLICY

We accept returns via mail or in store. Returns are eligible for a refund if they are made within 30 days of delivery. Returned items must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, packaging (if applicable) and proof of purchase. Returns that do not meet these criteria will not be accepted and will be sent back to you with an explanation. Shipping fees cannot be refunded.

Final Sale items cannot be returned or exchanged. Gourmet, monogrammed or personalized items also cannot be returned or exchanged.

Please note these category-specific policies:

Dresses
Your dress may come with an attached garment tag indicating that it must be kept on in order to return it. Once the tag is removed, the item cannot be returned.

Intimates & Swimwear
For health and safety reasons, intimates and swimwear must be returned with the hygiene seals attached, if applicable.

Gifts With Purchase
If your order comes with a free gift, please include the gift when returning the item.

Promotional Gift Cards
If you purchased an item using a digital promotional gift card, you may return the item from your order. The gift card amount is subject to change and may be reduced to $0 if items are returned or canceled. If you have already used the promotional gift card, the value that you used may be deducted from your refund.

A $9.95 return shipping fee will be deducted from your refund for each mailed return. Returns presented in store will not be charged a return shipping fee. When packing up your return, remove any old addresses or bar codes, and only include items from the same order. If returning via a QR code, bring your return to a FedEx or participating partner location, not a drop box. If you printed your return shipping label, you can drop off your return at any FedEx or participating partner location or FedEx drop box. If you are returning multiple items at the same time, a $9.95 return shipping fee will be deducted once from your refund. If you are returning multiple items at different times, a $9.95 return shipping fee may be deducted for each return request.

We offer price adjustments within 7 days of the purchase date for full-price items. If you see an item on sale after paying the original price, you can submit a price adjustment request online.

Non-U.S. customers can easily make an international return, too.

To make sure all of our customers have the best shopping experience, we may restrict or refuse future transactions if we identify an unreasonable return pattern.

Q: WHAT IF MY ORDER ARRIVES DAMAGED, BROKEN OR DEFECTIVE?
A: In the event that your delivered order is damaged, broken or defective, please reach out to the Saks Customer Care Team through chat, text or by calling us at 1.877.551.SAKS (7257).

Q: HOW DO I FIND MY ORDER NUMBER?
A: Your order number(s) can be found in your shipping confirmation email or in your Order History.

Q: WHEN WILL I RECEIVE MY REFUND?
A: Returns generally take up to 30 days to process.

Q: HOW ARE MY REFUNDS CREDITED?
A: Refunds will be credited to your original method of payment. Unfortunately, we cannot refund shipping charges from your original order.
If you used more than one payment method or paid with a gift card, please keep your original gift card (even with a $0 balance)—generally, refunds or returns will be credited to your original payment method. You can check your gift card balance here. If you have any questions, please contact our Customer Care Team at 1.877.551.SAKS.

Q: HOW DO I TRACK MY RETURN?
A: You can track the status of your return via your return confirmation email or by plugging in your tracking number (included on your FedEx receipt) at fedex.com. You’ll receive an email when your return has been processed and when we begin issuing your refund.

Q: HOW DO I RETURN A GIFT?
A: Go to our Returns Form to start your gift return and have the order number handy. The order number is included on the gift note inside your package.

Q: HOW DO I EXCHANGE AN ITEM?
A: To exchange an item, you can visit your local Dcloths store and ask a Style Advisor to help you.

Q: HOW LONG DO I HAVE TO MAKE A RETURN?
A: Returns are eligible for a refund if they are made within 30 days of delivery. We cannot guarantee that your return will be accepted if shipped after your return window.

Q: HOW DO I MAKE AN INTERNATIONAL RETURN FROM OUTSIDE THE U.S.?
A: At the moment, items purchased internationally on Saks.com cannot be returned or exchanged at any Saks Fifth Avenue stores. For more information on our international returns process, please visit our International Policy Page.

Q: I DON’T HAVE A PRINTER. IS THERE ANOTHER WAY I CAN RETURN MY ORDER?
A: Yes. You can visit a nearby store to initiate your return in person. Please have your order number handy.

Alternatively, you can drop off your return at a FedEx location using a QR code.

Q: WILL I INCUR A RESTOCKING FEE?
A: Saks does not charge restocking fees.

Q: WHAT IS A MOBILE QR CODE?
A: When you start your return and choose Return by QR Code, you’ll receive a mobile QR code via email. You’ll then show your QR code on your phone at a FedEx or participating partner location, and they’ll scan your code to print your prepaid shipping label.